a Bambookit Media Company
WebHostingCanada.ORG
Home    Support    Contact Us    Sign Up
Client Login (CPanel login)
none none none
none
*All prices are in Canadian dollars French Spanish German Italian
none
none none none


Frequently
Asked
Questions

(FAQ)


Reference
Guides

Plesk
MySQL
FrontPage
PHP
Perl
Flash
Service Level Agreement (SLA)
Terms of Service (ToS)
Acceptable Use Policy (AUP)
none none none
none
Frequently Asked Questions (FAQ)

Pre-Sales FAQ

  1. Do you offer Coldfusion, ASP, and/or other server side scripting languages?
  2. May I host adult content?
  3. What databases do you support besides MySQL? Do you support Microsoft Access?
  4. What type of platform are these accounts on?
  5. What is the connection speed of the servers?
  6. May I use my own SSL (Secure Server) certificate?
  7. Will I have access to the PHP.ini file?
  8. Do you offer streaming media?
  9. Can WebHostingCanada.org host all domain extensions?
  10. Can .cgi and .pl scripts run outside of the CGI-BIN?
  11. Is PHP running in safe mode?
  12. What kind of override do you allow in Apache's .htaccess files? What is the value of the AllowOverride value in the httpd.conf?
  13. If I add more domains, and have 1 IP address, can you please explain to me how it works that the right site will pull up?
  14. What BIND version are you using?
  15. How often you do backups?
  16. Do you have PHP with IMAP support (compiled with IMAP)?
  17. Do you allow Telnet access?
  18. Do you count POP/SMTP/FTP toward bandwidth usage?
  19. Can I setup Anonymous FTP access?
  20. Will I be able to access my domain without the "www." prefix?
  21. How long does it take to setup a new account?
  22. What is Plesk?
  23. What methods of payment are accepted?
  24. Prices are quoted in what currency?
  25. Can I get unlimited bandwidth?
  26. Is there a minimum contract for any of your plans?
  27. Can I really host multiple domains under one account?
Domain Registration

  1. What fees do you charge for domain name registration?
  2. Is web hosting service included with the registration fee?
  3. Is domain name registration included in my web hosting package?
  4. Can I renew my domain name through WebHostingCanada.org even though it was registered with another company?
  5. How can I find out the expiration date of my domain name if I am registered through another company?
  6. What is a parked domain?
  7. What is a domain pointer?
  8. How much does a pointer domain cost?
  9. How long does it take to have the pointer set up?
  10. If WebHostingCanada.org is registering my new domain, who takes ownership?
General Questions

  1. What are FrontPage server extensions?
  2. What is bandwidth?
  3. What is virtual hosting?
  4. What is SSL / What is shared SSL?
Web Hosting Questions

  1. I recently signed up for a hosting account and I am not able reach my site using the domain name. What could be the possible cause?
  2. What are the nameservers for WebHostingCanada.org?
  3. What is the path to....?
  4. What scripts, if any, are banned from your servers?
  5. What permissions will I need to set my CGI scripts to in order to have them run properly?
  6. I cannot access my subdomain at www.sub.domain.com?
  7. What username/password do I use to upload to my subdomains?
  8. How do I use shared SSL for my account?
  9. How do I add additional domains to my account?


Answers:

Pre-Sales FAQ
  1. Do you offer JSP, Coldfusion, ASP, and/or other server side scripting languages?

    No.
    We offer the latest version of PHP.
    This allows us to keep our support costs down and server uptime up.
    [Back to top]

  2. May I host adult content?
    Yes.
    [Back to top]

  3. What databases do you support besides MySQL? Do you support Microsoft Access?
    We only support MySQL.
    [Back to top]

  4. What type of platform are these accounts on?
    All servers are running Redhat Linux 7.x.
    [Back to top]

  5. What is the connection speed of the servers?
    100MBit connections and directly peering with over 8 major providers including Verio, Time Warner, and AT&T.
    [Back to top]

  6. May I use my own SSL (Secure Server) certificate?
    Yes. You must have a dedicated IP to use your own private SSL certificate. We can obtain and install a GeoTrust secure certificate on your behalf for a fee of $100.00 per year. If you have already purchased your own certificate we will install your certificate free of charge.
    [Back to top]

  7. Will I have access to the PHP.ini file?
    No.
    Due to security concerns and safegaurding the server.
    [Back to top]

  8. Do you offer streaming media?
    HTTP streaming is available.
    [Back to top]

  9. Can WebHostingCanada.org host all domain extensions?
    Yes. All available domain extensions are supported.
    [Back to top]

  10. Can .cgi and .pl scripts run outside of the CGI-BIN?
    No.
    [Back to top]

  11. Is PHP running in safe mode?
    No, PHP is not running in safe mode.
    [Back to top]

  12. What kind of override do you allow in Apache's .htaccess files? What is the value of the AllowOverride value in the httpd.conf?
    .htaccess will have the power to override the apache settings, such as directory permissions, IP banning, etc. The value is AllowOverride None.
    [Back to top]

  13. If I add more domains, and have 1 IP address, can you please explain to me how it works that the right site will pull up?
    All servers are using BIND to manage the DNS. All domains, even if they are on the same IP, will be forwarded to the correct web site.
    [Back to top]

  14. What BIND version are you using?
    The latest Version (email support).
    [Back to top]

  15. How often you do backups?
    Please contact support if you require a backup services
    Otherwise it is the Site Administrators responsibilty to backup the site.
    [Back to top]

  16. Do you have PHP with IMAP support (compiled with IMAP)?
    Yes, PHP is compiled with IMAP support. However, the servers themselves do not have IMAP.
    [Back to top]

  17. Do you allow Telnet access?
    We allow SSH, which is the same as Telnet, just on a secure connection. For security purposes, we may request proof of identity (please be prepared to fax or mail a valid copy of your drivers license) should you require SSH.
    [Back to top]

  18. Do you count POP/SMTP/FTP toward bandwidth usage?
    Yes. These are all applied toward bandwidth usage.
    [Back to top]

  19. Can I setup Anonymous FTP access?
    No.
    [Back to top]

  20. Will I be able to access my domain without the "www." prefix?
    Yes. You will be able to access your domain address with or without "www." in front of the domain name. For example, www.domain.com or domain.com are both acceptable. It is just a matter of preference as to which you will use.
    [Back to top]

  21. How long does it take to setup a new account?
    New accounts are setup within 4 hours from the time we receive the request (and/or payment). We will send a confirmation email, noting the request that a new account be set up. Once your new account is setup we will send your account login e-mail. Your e-mail includes your account information along with some useful information to help you get started. It is important that you read your welcome e-mail thoroughly and save it for later reference.
    [Back to top]

  22. What is Plesk?
    Plesk is a full featured web based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site over to you, yet make it as simple as possible for even a novice webmaster to handle. You have the ability to manage all aspects of e-mail, files, backup, FTP, CGI scripts, web site statistics and more. No more waiting for the system administrator to create a MySQL database or password protect a directory for you!
    [Back to top]

  23. What methods of payment are accepted?
    We accept credit card or "online check payments" via PayPal. We also accept cheques (pending our approval).
    [Back to top]

  24. Prices are quoted in what currency?
    All prices are quoted in Canadian Dollars (CDN$).
    [Back to top]

  25. Can I get unlimited bandwidth?
    No. We do not offer packages with unlimited bandwidth. We set limits to both protect you and to provide you with reliable service.

    If and when you run across a host claiming to offer unlimited bandwidth, you will definitely want to find out what their meaning of unlimited really is. No host can really offer true unlimited bandwidth. More information is provided at http://www.unlimband.com
    [Back to top]

  26. Is there a minimum contract for any of your plans?
    You may pay annually on all of our plans.
    [Back to top]

  27. Can I really host multiple domains under one account?
    You can always upgrade your account so as to be able to host as many full featured domains
    [Back to top]
Domain Registration
  1. What fees do you charge for domain name registration?
    • .com, .net, .org are only $25.00 per year!
    • .ca is only $25 per year!
    • .info, .biz, .us, .cc are only $25.00 per year!
    • .tv and IDN (Internationalized Domain Names which include Franch, Swedish, Dutch, Arabic, Hebrew, Chinese etc.. characters) is $75.00 per year!

    [Back to top]

  2. Is web hosting service included with the registration fee?
    No. Web hosting is not included in the domain name registration fee.
    [Back to top]

  3. Is domain name registration included in my web hosting package?
    Domain name registration is available with your hosting package if desired. However, it is not free.
    [Back to top]

  4. Can I renew my domain name through WebHostingCanada.org even though it was registered with another company?
    Yes.
    [Back to top]

  5. How can I find out the expiration date of my domain name if I am registered through another company?
    You can perform a Whois search.
    The result page will offer you the option to view the Whois record. This record will show your expiration date. Otherwise, please go to your domain registrar's site and login to your account there.
    [Back to top]

  6. What is a parked domain?
    A parked domain is a domain that has been registered through a domain registrar that has no actual web site to point at. It is registered solely to reserve the domain name and prevent others from claiming it.
    [Back to top]

  7. What is a domain pointer?
    A domain pointer is a domain that resolves to an IP address that another domain is already pointing at. For example, if you own the domain mywebsite1.com and you register a new domain by the name of mywebsite2.com, and you want both mywebsite1.com and mywebsite2.com to point to the same web site, mywebsite2.com would be considered a domain pointer.
    [Back to top]

  8. How much does a pointer domain cost?
    For new domain names, all that you are responsible for is the domain registration fee. We will point your new domain to any of your existing domains or subdomains free of charge.
    [Back to top]

  9. How long does it take to have the pointer set up?
    We will fulfill the request for the domain pointer within 24 hours of your request. It usually takes between 2 to 48 hours (or more) from the time that it is set up for the new domain to propagate throughout the Internet.
    [Back to top]

  10. If webhostingcanada.org is registering my new domain, who takes ownership?
    All domain names are registered in YOUR name, not ours.
    [Back to top]
General Questions
  1. What are FrontPage server extensions?
    FrontPage extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, ToDo lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components). Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. You also cannot author and administer your site using the tools provided as part of the FrontPage Editor/Explorer package.
    [Back to top]

  2. What is bandwidth?
    Bandwidth is the term used to measure the amount of data being transferred from your web space.

    When you access a web site, you are downloading a file. This file can be a web page, a GIF or JPG image, a CGI script, or a combination of these. These files are downloaded to your computer and displayed in your web browser.

    Each time you download a file, data is being transferred. The amount of data depends on the size of the file. If you download a web page that is 1 kilobyte (1,024 bytes), or 1KB, in size, then 1KB of data has been transferred. If 500 people access that same web page, then 500KB of data has been transferred.

    1,024KB is equal to 1MB. 1,024MB is equal to 1GB.

    How much bandwidth a site will use depends on many factors. You have to consider what kinds of files people will be downloading. Certainly a site with mp3 files for visitors to download will use more bandwidth than a small web site with very few graphics. Statistically, most sites use less than 500MB per month, which is half of 1GB.
    [Back to top]

  3. What is virtual hosting? What is shared hosting?
    Virtual or shared hosting is where multiple web sites are served off the same physical server. This saves each customer from purchasing their own expensive server, performing the setup and providing the appropriate environment. This is the most common method of hosting sites of small to medium size with light to moderate traffic.
    [Back to top]

  4. What is SSL / What is Shared SSL?
    What is SSL?

    Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. It can be used to create secure links to protect transactions, passwords, personal details, etc.

    What is shared SSL?

    A shared SSL certificate is one certificate that can be used for all domains on the server.
    [Back to top]
Web Hosting FAQ
  1. I recently signed up for a hosting account and I am not able reach my site using the domain name. What could be the possible cause?
    If you have followed the steps for pointing your domain name to our nameservers, but your new site does not appear to be hosted, you are probably encountering a propagation lag. The Internet is set up with thousands upon thousands of name servers. Most are configured to receive updates only at a certain time each day. It can take from 2 to 48 hours (or more) for your domain name to propagate across all of the possible domain name servers. You can test this yourself by typing in your temporary site URL and trying to bring up your web site. If you can bring your web site up by the IP address but not by domain name, it is probably a propagation issue. Please give it a few days to resolve.
    [Back to top]

  2. What are the nameservers for webhostingcanada.org?
    Primary Server Hostname:
    ns1.webhostingcanada.org

    Secondary Server Hostname:
    ns2.webhostingcanada.org
    [Back to top]

  3. What is the path to....?
    Web Directory: /home/username/mainwebsite_html
    CGI-BIN: /home/username/mainwebsite_cgi
    Sendmail: /usr/sbin/sendmail
    Perl: /usr/bin/perl
    Date: /bin/date
    Whois: /usr/bin/whois
    [Back to top]

  4. What scripts, if any, are banned from your servers?
    • UltimateBBS (all versions)
    • Ikonboard (all versions)
    • All flat-file based forums
    • All chat scripts
    • IRC Egg Drops
    • Proxy Servers
    • nph-proxy
    • The Anonymizer
    • any soap mailers
    • FormMail (versions prior to 1.9s)
    If you are unsure about a script, just ask :)
    [Back to top]

  5. What permissions will I need to set my CGI scripts to in order to have them run properly?
    CGI scripts only need to be chmod 755 to run. Additionally, scripts should NOT be put at 777 on any server. This is a huge security risk and opens your account up to all sorts of possible abuse. If you have any scripts chmoded to 777, then please change them to 755 immediately.
    [Back to top]

  6. I cannot access my subdomain at www.sub.domain.com?
    Simply remove the "www." and you should be able to access the subdomain fine. Subdomains cannot contain the "www." prefix.
    [Back to top]

  7. What username/password do I use to upload to my subdomains?
    You will use your Plesk username/password. If you have created the subdomain for another user, you may also create an FTP account with the same name as the subdomain and then that FTP username/password will work for the subdomain.

    i.e. Create a subdomain named "fred". Then create an FTP account with the username "fred". This FTP account will now have permissions to upload to fred.yourdomain.com.
    [Back to top]

  8. How do I use shared SSL for my account?
    Our shared SSL certificate will be made available for shared access soon


    If you would like to, you may purchase your own SSL certificate as an alternative to shared SSL. We will purchase a GeoTrust SSL certificate on your behalf for a fee of $100.00 per year. Certificate installation is free of charge. Please contact the support team via the support desk if you wish to purchase your own SSL certificate.

    If you are using shared SSL and any error boxes about insecure items pop up, you probably have images located outside of your web site (all paths must be relative)
    [Back to top]

  9. How do I add additional domains to my account?
    Yes, you would need to upgrade to the reseller package to manage multiple domains via your control panel interface.
    You may host as many full featured domains (each having it's own Plesk and unique features) as you'd like within your reseller diskspace and bandwidth limits. For each additional domain requested (beyond the pre-configured domains provided), an additional charge of $4 per month is applied.
    [Back to top]
none
none none none
©2003-2017 WebHostingCanada.ORG