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Frequently
Asked
Questions

(FAQ)


[Read Contracts]
Acceptable Use Policy
Terms of Service

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New Account Signup



1. Domain Name:   Domain Lookup
( Domain name is ALWAYS required! i.e. domain.com )
2. Register or Manage:   New Domain, Renewal or Transfer ($24.96)
Will manage Domain Name myself
3. Hosting Plan:  
4. Payment Frequency:   Pay Yearly
Pay Monthly + $1.95 / month (administrative costs)
6.



Quick Guide

[Name Servers]
ns1.webhostingcanada.org
ns2.webhostingcanada.org

[Control Panel]
Site Administrator Login
https://login.webhostingcanada.org:8443/

[FTP Client Settings]
Host Name
www.yourdomain.com
User Name
<username>@yourdomain.com
Password
<password>

[Mail Client Settings]
SMTP server
<your ISP SMTP server>
POP server
mail.yourdomain.com
User Name
<username>@yourdomain.com
Password
<password>

[SSH Client Settings]
Install an SSH client (putty)
User Name
<username>@yourdomain.com
Password
<password>
SSH2 encryption
Process

"Confirmation" email will be sent on the receipt of your New Account Request, once approved an "Account Activation" email is sent containing you account and login details (2 hours).


Upgrades

You can always request more bandwidth, disk space or domains (reseller) at anytime you need. It may be more cost effective to upgrade to higher plans. For large storage space requirements (above 4GB of diskspace) please contact our sales department requesting a "Diskspace Discount"


Domain Names

If you purchased your domain elsewhere, you should have received a username and password combination from your domain name registrar.

You will need this information in order to modify your domain name to point to our servers. If you do not have this information you will need to contact the company you purchased the domain name from to retrieve this information.

Once you have this information you can login to the Control Panel of your Registrar's website and make modifications to your domain name record. Login to your Registrar's Control Panel and look for something called DNS, Domain Name Servers or Name Servers. You will need to modify these entries to one set of our Primary and Secondary Name Servers as indicated below:

Primary Name Server: ns1.webhostingcanada.org
Secondary Name Server: ns2.webhostingcanada.org
Please check with your account activiation email

Make sure that the entries above are the only ones showing and delete any others that may be listed. Some registrars may require you to verify this change via an email.

Once you have successfully modified the DNS entries it can take up to 24-72 hours for your domain name to propogate throughout the Internet. If you need assistance with any aspect of this please contact our support staff.

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